As a philosophy, this makes a whole lot of sense.īut any product can have a philosophy. The FirstClass design philosophy is that from an individual user’s perspective, all forms of communication are accessible from one place, regardless of the channel or form. The former approach skirts the problem the latter tends to result in a confusing mosaic of pasted-together bits.įirstClass is best described as a communications operating system within an operating system, in the way that, say, “A Midsummer Night’s Dream” revolves around a play-within-a-play.įirstClass uses the term “unified” to describe its architecture, and it boils down to a monolithic approach to communications: one comprehensive system handles all channels of communication, from public (message forums) to private (e-mail) to real time (instant messaging), and even to voice. Other vendors have produced collaboration software that hooks its cart to one of the blue chip behemoth products, or else tries to integrate or enhance standard network channels of communication, such as POP e-mail and instant messaging. Open Text’s FirstClass is an ambitious attempt to meet these venerable vendors head-on. But hold your horses - we’ve found a new thoroughbred. Not only are these the most well known but, in the minds of many enterprise managers, they’re also the only fillies in the stable. The two best known solutions are Lotus Notes and Microsoft Exchange. And as a result, tangled and unwieldy software applications have been spawned in an attempt to manage the lot of it all. What do you have when 10,000 people need to talk to each other? The short answer: A mess. FirstClass: Unified messaging and communications serverĪlthough not nearly as well known as Lotus Notes or Exchange, FirstClass from Open Text is a groupware solution that lives up to its name with a feature set poised to take on the pack.
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